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"...wonderfully understanding"

Fertility Centers of Illinois
Last updated 5 years ago

I was referred to Dr. Kaplan at FCI initially by my general OB/Gyn and later by a different infertility clinic after 3 unsuccessful cycles. Dr. Kaplan is an extremely compassionate and dedicated practitioner. As an example, he performed a procedure where he instilled saline into my uterus and then an ultrasound was done by a technician to look at the result .... Dr. Kaplan stood next to me and actually held my hand while we watched the saline moving in my uterus and narrated the ultrasound while it was being performed. He was wonderfully understanding of how important every test was to me. I have read what other people wrote about the long wait time for blood tests and the front desk staff chatting with each other audibly, etc. These things are all true. And yes, FCI is like an assembly line of single women and couples who are trying to get pregnant. Sometimes the waiting room is a very stressful place. It is true that the receptionists, phlebomotists, ultrasound techs, and other staff are sometimes rushed and stressed. And yes, sometimes the phone calls with blood test results are slow to come and the nurses are sometimes abbreviated with the information they offer because they are so busy. All of these things sometimes happened to me too. But here's what is also true .... this fertility center provides an invaluable service with doctors and staff who are experts and are dedicated to their mission of helping women have children. Because they are so popular, they get stretched too thin at times. But I stuck with them, even through some phases when I was unhappy with certain aspects of their process.  I brought my concerns to their clinic manager and received a good response from the manager, the head embryologist at the lab, and the donor coordinator (Cindy Young ... she rocks), as well as Dr. Kaplan. My concerns were addressed and we worked through the issues. They were glad I brought my problems to their attention and they responded with explanations, apologies, and they paid particular attention to my concerns at subsequent visits. Today I have a beautiful seven week old daughter thanks to Dr. Kaplan and his entire staff. When I had my first pregnant ultrasound at three weeks, all the receptionists crowded around me to see the ultrasound photo. I didn't even realize they knew me by name because they deal with so many people ... but they did know my name and they were all SO HAPPY when I got pregnant after previous failed attempts. Yes, FCI is not stress-free but when it comes to what is really important .... a successful pregnancy ... FCI came through for me and I am so grateful for their expertise and compassion. I'm going back to hopefully have another baby later this year and I highly recommend Dr. Kaplan and his entire staff ! ! !

 

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